VEX Gift Cards can be exchanged for both Physical and Digital gift cards. This article covers instances when your Digital eGift has failed to arrive, please refer to this article if your enquiry relates to a Physical order.
Digtial e-Gifts are ordinarily despatched immediately after you have checked out and confirmed your selection and ordinarily arrive in your inbox within a few minutes.
Before contacting our Customer Service team please take time to look for your delivery in your spam folders. Some web browsers automatically assign new, unexpected email to spam folders. We deploy a number of best-practice techniques to help assist email arriving at its destination but spam filters continually evolve and this is the first place to look.
Company fire-walls. If you've requested your email be delivered to a company registered email address then you may encounter issues with your company firewall settings. These can be configured to reject unexpected mail from a new destination. If you think your company firewall settings may have blocked your email delivery then the first place to contact is your company IT administrator who may be able to release your mail.
If you haven't been able to locate your mail through these methods, please contact our Customer Service team using the Request Submission form. Please ensure your reference number is included in all communications. We always aim to respond to all correspondence within 12 hours during normal working hours.